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Satisfaction Guarantee​

We are confident you will love our product. However, to ensure confidence upon purchase, we promise a Satisfaction Guarantee Policy. Our Satisfaction Policy allows customers to submit a Dissatisfaction Claim and request a refund if they are not satisfied with our product after 90 days.

To be eligible for a refund, the below terms and conditions apply:

  1. The Satisfaction Guarantee Policy is only applicable for a customer’s initial three months on the respective supplement.
  2. The customer must have taken the Elevate Bio supplements consistently, per the directions of use, for the first three months since purchase.
  3. The customer must submit their Dissatisfaction Claim within 110 days of the order date.
  4. You must keep your empty bottles and return them to our Head Office.

To make a Dissatisfaction Claim:

  1. Email us at enquiries@elevatebioceuticals.com to inform us that you need to submit a Dissatisfaction Claim.
  2. We will email you our Dissatisfaction Claim form to fill out and return to us.
  3. We will issue you with a return label. We ask that you return your bottles to our Head Office.
  4. Once we receive your empty bottles in the post, we will issue you a refund. This refund may take up to 14 business days.

Please note that we will not issue refunds for empty bottles that are not returned to our Head Office or lost in the mail. This is a requirement in our policy.

We reserve the right to refuse refunds for those who are not in accordance with our Satisfaction Guarantee Policy.